Privacy Policy

At CYCLOOP, we respect your need for privacy. We offer our email intelligence platform and services to customers who use our pay-per-usage Email-as-a-Service platform. We process emails in real-time with automatic deletion and minimal data retention.

Overview

This Privacy Policy explains how we collect, use and protect your information when you use our email intelligence platform, API services and related infrastructure.

Information We Collect

Account Information

API key identification for service access
Account balance and transaction records
Email generation requests and usage metrics
Payment information processed by third-party providers

Email Processing Data

Generated email addresses from our domain pool
Email ownership tracking with 30-minute TTL
Extracted verification codes, links, and structured data
Real-time processing logs (automatically deleted)

Technical Information

API usage patterns and performance metrics
WebSocket connection logs (temporary)
Error logs for service improvement
IP addresses for security and fraud prevention

Data Retention & Deletion

Privacy-First Architecture

30-minute TTL: Email ownership tracking expires automatically

No persistent storage: Emails processed and deleted in real-time

Instant delivery: Verification codes delivered via WebSocket/webhook then discarded

Automatic cleanup: All temporary data purged systematically

We retain only the minimum necessary data to provide our services:

Account and billing information for active customers
API usage statistics for billing and rate limiting

Security logs for fraud prevention (90 days)
Transaction records for accounting purposes

How We Use Your Information

Service Operations

Generate emails from our exclusive domain pool
Process incoming emails and extract data
Deliver data via WebSocket/webhook
Maintain email ownership tracking (30 minutes)

Business Operations

Process payments and manage billing
Provide customer support and technical assistance
Monitor service performance and reliability
Prevent fraud and ensure security

Data Sharing & Disclosure

We do not sell your personal data. We may share information in limited circumstances:

Service Providers

CYCLOOP for email processing infrastructure
Payment processors for billing and transactions
Domain registrars for email domain management
Security services for fraud prevention

Legal Requirements

Compliance with applicable laws and regulations
Response to valid legal process or court orders
Protection of our rights and prevention of fraud
Emergency situations involving safety or security

Security Measures

We implement enterprise-grade security measures to protect your data:

Encryption: All data encrypted in transit and at rest

Customer Isolation: Each API key owns specific emails securely

Global Edge Deployment: CYCLOOP infrastructure

Access Controls: Strict authentication and authorization

Regular Audits: Security assessments and monitoring

GDPR Compliance

Fully GDPR Compliant

CYCLOOP is fully GDPR compliant with minimal data retention policies, automatic deletion systems, and no persistent email content storage. Perfect for privacy-conscious automation.

Your Rights Under GDPR

Right to Access: Request information about your data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your data

Right to Portability: Export your data in machine-readable format
Right to Object: Object to processing for specific purposes
Right to Restriction: Limit how we process your data

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Emailprivacy@cycloop.xyz

General Supportsupport@cycloop.xyz

Response Time

Within 3 days

Policy Updates

Policy Update Notifications

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Email notification to registered users
Prominent notice on our website

API changelog notifications
Updated “Last Modified” date